Privacy Policy

Who we are

Dark Water Bars Ltd (“we”, “us”, “our”) operates immersive bar experiences and venue partnership services.

Registered address: Unit 1i Mostyn Road Business Park, Mostyn Road, Holywell, Flintshire, Wales, CH8 9DQ

Company registration number: 14682137

For any privacy-related questions, contact us at [email protected]

What information we collect

Information you provide directly

• Contact form enquiries: Name, venue name, email address, phone number (optional), town/city, and any message content
• Email newsletter signup: Email address, first name (optional), location/area (optional)
• Venue partnership discussions: Business contact details, venue information, and correspondence

Information collected automatically

• Website analytics: Pages visited, time on site, referring website, browser type, and device information (collected via cookies - see below)
• Email engagement: Whether emails are opened and links clicked (collected via our email service provider)

How we use your information

We use your information to:

• Respond to enquiries about venue partnerships and experiences
• Send event announcements and updates to newsletter subscribers
• Improve our website and services
• Comply with legal obligations

We will never sell your personal information to third parties.

Legal basis for processing

We process your data based on:

• Consent: When you sign up for our newsletter or submit an enquiry
• Legitimate interests: To respond to your enquiries and improve our services
• Legal obligation: Where required by law

Who we share your information with

We use the following third-party services:

• Email marketing: MailerLite (for newsletter management)
• Website hosting: Netlify
• Analytics: Cloudflare Analytics (privacy-focused, no personal data collected) or Meta Pixel (for advertising measurement)

These providers process data on our behalf and are bound by data protection agreements.

How long we keep your information

• Enquiry data: 2 years from last contact, unless we enter a business relationship
• Newsletter subscribers: Until you unsubscribe
• Business partner records: 7 years (for legal/accounting purposes)

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate personal data
• Delete your personal data (where there's no legitimate reason to keep it)
• Object to processing based on legitimate interests
• Withdraw consent at any time (for newsletter subscriptions)
• Complain to the Information Commissioner's Office (ICO) if you're unhappy with how we handle your data

To exercise any of these rights, email us at [email protected]

Cookies

Our website uses cookies to:

• Remember your preferences
• Understand how you use our site (analytics)
• Measure advertising effectiveness (if Meta Pixel is enabled)

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

Cookies we use

Changes to this policy

We may update this policy from time to time. Significant changes will be communicated via our website or email.